TERMS & CONDITIONS

Teking Lagoon Cruises & Tours

These Terms & Conditions constitute a legally binding agreement between the customer (“you,” “guest”) and IAOS, Inc., a corporation organized under the laws of the State of New York, United States, doing business as doit.net (“IAOS,” “we,” “us,” or “our”), which operates this online booking agency and administers Teking Lagoon Cruises & Tours (“Teking”).

By completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

If you have questions, please contact us before booking:
Email: online@tekingtours.com

Or contact our local Aitutaki team at: tekingcruise@gmail.com
Phone: +682 31 582

  1. MERCHANT OF RECORD & CONTRACTING PARTY

All bookings, payments, refunds, and contractual obligations are entered into between the customer and IAOS, Inc. (dba doit.net), the merchant of record, operating from New York, United States.

Teking Lagoon Cruises & Tours is the trade name under which tour services are marketed and delivered. The physical location where tour services occur does not alter the place of contracting, payment processing, or governing law.

  1. BOOKINGS & PAYMENT

All tours must be paid in full at the time of booking to be considered confirmed.

Bookings made without payment are not held or reserved.

Prices are confirmed only upon successful payment.

Payment is processed at the time of booking. Currency conversion, card processing, transaction, and associated banking fees are incurred immediately upon completion of checkout and are non-recoverable, regardless of how soon after booking a cancellation or change request is made.

Requests to change a booking to a different date are subject to availability on the requested date and cannot be guaranteed. Where a requested date cannot be accommodated, the booking will be refunded at 90%, with the balance retained to cover the non-recoverable transaction costs described above.

Guests are responsible for confirming the selected tour date, guest numbers, and tour type before completing payment.

Cruise ship guests are subject to different refund rules, please see section 7 for additional information.

  1. CURRENCY & EXCHANGE RATES
  • All prices are listed in New Zealand Dollars (NZD) unless otherwise stated
  • Currency conversion rates are determined by your card issuer or payment processor
  • Exchange rates may fluctuate between booking, settlement, and refund
  • Any foreign transaction or conversion fees are the responsibility of the cardholder

Refunds and reversals are processed only in the original transaction currency (NZD$). We cannot guarantee the same exchange rate used at the time of booking.

  1. PAYMENT METHODS & PROCESSING

We accept Visa, Mastercard, American Express, Discover and other major credit and debit cards.

The following payment methods are not accepted:

  • Prepaid cards
  • Reloadable cards
  • Gift cards
  • Travel cards
  • EFTPOS cards

Payments are processed securely via Stripe or PayPal. IAOS does not store or have access to your credit card information.

Charges may appear on your statement as “IAOS, Inc.” or “DoIt.Net.”

  1. TOUR INCLUSIONS

Tours include complimentary transportation for pick-up and drop-off at accommodation or airport locations, as specified at the time of booking.

Tour details, inclusions, and schedules are confirmed at booking and may be adjusted due to operational, safety, or weather requirements.

  1. CANCELLATION POLICY

The following cancellation terms apply to all confirmed bookings, without exception.

6.1 Cancellations More Than 3 Calendar Days Before the Tour

    • Eligible for a 90 percent refund to the original payment method
      • A 10 percent administrative fee applies to cover non-recoverable costs, including payment processing and currency conversion
      • Guests may alternatively elect to receive 100 percent tour credit for a future Teking tour, subject to availability

6.2 Cancellations Within 3 Calendar Days of the Tour

    • Non-refundable, except in cases of verified illness or verified travel disruption
      • Supporting documentation must be provided before the scheduled tour date
      • When approved, a 90 percent refund will be issued to the original payment method

6.3 No-Shows

    • Non-refundable
      • No credits or rescheduling apply
  1. CRUISE SHIP, TENDERING AND THIRD-PARTY TRAVEL DISRUPTIONS

This section applies when a guest is unable to attend a scheduled tour because of a decision, delay, cancellation, restriction, or itinerary change made by a cruise line or other third-party transportation provider.

Examples include, but are not limited to:

  • A cruise ship skipping or removing Aitutaki from its itinerary
  • Cancellation, suspension, or restriction of tender operations
  • A decision not to permit passengers to disembark
  • Late arrival or early departure of the vessel
  • A change in port access, anchoring, navigation, or tendering arrangements
  • Any other third-party travel disruption that prevents the guest from reaching the scheduled tour

When Teking Tours remains ready and operationally able to provide the scheduled tour, these circumstances are treated as a guest cancellation resulting from third-party travel disruption and not as a cancellation by Teking.

The following refund terms apply:

  • Notice received more than 72 hours before the scheduled tour: 90% refund or 100% future tour credit
  • Notice received within 72 hours but before the scheduled tour departure: 80% refund or 100% future tour credit
  • Notice received after the scheduled departure time, or failure to notify Teking: No refund or credit
  • The 20% retained for a cancellation within 72 hours is a late disruption and cancellation charge representing a reasonable estimate of committed and non-recoverable costs. These costs may include crew and staffing commitments, food and refreshments, transportation, fuel, provisioning, reserved tour capacity, administration, payment processing, and currency-conversion costs.

Documentation from the cruise line or transportation provider may be required before a refund is approved.

If Teking cancels the tour because Teking is unable to operate safely or provide the booked service, the guest will receive a 100% refund in the original transaction currency or may elect a 100% future tour credit.

Refunds are processed in New Zealand Dollars to the original payment method. Exchange rates, foreign transaction fees, and the amount displayed in another currency are determined by the cardholder’s bank or payment provider.

  1. REFUNDS

Refunds are issued only in accordance with the Cancellation Policy above.

Refunds are only processed to the original method of payment. There are no exceptions to this.

Refund timing is subject to banking and card network processing schedules.

  1. REFUNDS, DISPUTES & CHARGEBACKS

Acceptance of any refund, whether partial or full, constitutes full and final settlement of the booking.

By accepting a refund, the customer acknowledges and agrees that:

  • The booking matter is fully resolved
  • No further claims, disputes, or chargebacks will be initiated
  • The contractual obligations related to the booking are concluded

Chargebacks are governed by card network rules and issuing bank policies. IAOS and Teking do not control dispute outcomes.

If a chargeback is initiated after a refund has been issued:

  • IAOS reserves the right to dispute the chargeback in full
  • Any chargeback fees, administrative costs, or unrecovered amounts may be considered damages resulting from breach of this agreement
  • IAOS is not responsible for duplicate reversals or outcomes determined by issuing banks or card networks
  1. CUSTOMER COMMUNICATION

We may contact you via email to:

  • Confirm bookings
  • Respond to inquiries
  • Request documentation related to cancellations
  • Provide operational updates
  • Request post-tour feedback or reviews
  1. DATA PRIVACY & SECURITY

All payment transactions are processed securely by Stripe or PayPal using encrypted connections.

IAOS does not store credit card information.

Customer information is not sold or shared, except where necessary to process payments, bookings, or refunds.

  1. OPERATIONAL CHANGES & FORCE MAJEURE

IAOS and Teking reserve the right to modify tour routes, schedules, or availability due to weather, safety conditions, operational requirements, or events beyond reasonable control.

Such changes do not automatically entitle the customer to a refund outside the Cancellation Policy.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, IAOS and Teking shall not be liable for indirect, incidental, or consequential damages arising from participation in a tour, booking, cancellation, or payment dispute.

  1. GOVERNING LAW & JURISDICTION

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.

By completing a booking, the customer agrees that any legal action or dispute related to this agreement shall be subject to the jurisdiction of the State of New York.

  1. CHANGES TO TERMS

Rates, policies, and Terms & Conditions are subject to change without notice.
The version in effect at the time of booking governs the reservation.